FAQ - Questions & Answers
Below you will find answers to some of the most frequently asked questions about our services, prices and working methods. If you have any further questions, please feel free to contact us directly.
Frequently asked questions
General questions
Depending on the service, our fares are calculated either on the basis of the distance traveled or the time booked. We offer transparent pricing with no hidden costs. Possible additional costs, such as airport fees or special requests, are always communicated in advance. For a detailed quote, you can request a no-obligation quote via our website or contact our customer service.
Yes, our chauffeurs are not only highly qualified and professional, they are also multilingual and have extensive local knowledge of Munich and the surrounding area. They can efficiently navigate the city, recommend local attractions and provide cultural insights to enhance your experience.
You can easily book our chauffeur service via our website, by phone or by e-mail. We offer flexible booking options with no minimum booking period. However, for certain services, such as all-day bookings or special events, special conditions may apply. Please contact us for details of your specific requirements.
Yes, we offer a variety of tailor-made services, including sightseeing tours, shopping trips and event transportation. Our chauffeurs can guide you through customized routes to popular destinations in Munich such as Neuschwanstein Castle or Salzburg and make your trip unforgettable.
Further questions
Yes, we offer exclusive subscriptions and membership plans for customers who use our chauffeur services frequently. These plans are ideal for business travelers or anyone who needs transportation on a regular basis. Benefits include priority vehicle availability, flexible booking options and potentially discounted rates. For more information on these plans, please contact our customer service team.
Yes, we encourage our customers to request a no-obligation quote via our website or by contacting us directly. Our team will provide you with a clear and detailed quote and ensure you have all the information you need before you make a booking.
Yes, we offer corporate accounts for companies that require regular transportation services. Our corporate clients benefit from streamlined booking processes, customized pricing options and priority availability. Corporate accounts are ideal for companies looking for reliable, professional transportation for employees, executives and guests.
We offer special pricing options for long-term bookings, such as one-day chauffeur services or multi-day event transportation. Depending on your requirements, we can also offer discounts for special occasions or group bookings. Please contact our customer service for more information on customized pricing options.
Vehicle issues
We offer a diverse fleet of luxury vehicles, including business-class sedans, spacious vans, and first-class vehicles such as the Mercedes-Benz S-Class, BMW 7 Series, and Audi A8. Our vehicles are equipped with modern amenities such as Wi-Fi, premium sound systems, and climate control to ensure a comfortable and stylish ride.
Yes, we specialize in coordinating transportation for events, whether you need 7 or 8 vehicles or more for a large group. We ensure smooth logistics so that all guests arrive on time and in comfort. Please contact us in advance to discuss your specific needs for large group bookings or event transportation.
Yes, all our vehicles are equipped with modern amenities such as Wi-Fi, premium sound systems and air conditioning. We want to make your journey as comfortable as possible, whether you want to work or just relax on the road.
We are happy to accommodate special requests such as child seats, specific vehicle models or other preferences. Simply let us know your wishes when booking and we will do our best to ensure you have a comfortable and enjoyable journey.
Questions about booking and payment
We understand that plans are subject to change. You may cancel or change your booking in accordance with the terms and conditions stated at the time of booking. The specific cancellation policy may vary depending on the type of service or booking duration. Therefore, please refer to your confirmation details or contact our support team for more information.
We accept a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express), bank transfers and cash payments for certain services. You can select your preferred payment method during the booking process.
Yes, we offer the flexibility of last minute bookings depending on vehicle availability. While we recommend booking in advance to secure your preferred vehicle and time slot, we do our best to accommodate last-minute requests.
Do you still have questions?
If you have not found the answer to your question here, please feel free to contact us. Our customer service is always ready to help you with any inquiries or special requests.
